BELLA LEI SALON SPA POLICIES & PRIVACY POLICY
Last Updated: August 18, 2026
Bella Lei Corporation, doing business as Bella Lei Salon Spa (“Bella Lei,” “we,” “our,” or “us”), respects the privacy of our guests and is committed to protecting the personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit our website, use the Bella Lei Salon Spa mobile application, schedule appointments, purchase products or services, communicate with us, or otherwise interact with Bella Lei.
This policy applies to the Bella Lei Salon Spa website, Bella Lei Salon Spa mobile applications for Apple iOS and Google Android devices, and related online services operated on behalf of Bella Lei.
TABLE OF CONTENTS
-
Privacy Policy
- Information We May Collect
- How We Collect Information
- How We Use Your Information
- How We May Share Information
- Mobile Application Privacy
- Push Notifications
- Email and SMS Communications
- Data Security
- Data Retention
- Account and Data Deletion
- Your Privacy Choices
- Children’s Privacy
- Third-Party Links and Services
- Changes to This Privacy Policy
- Privacy Questions and Contact Information
-
Salon, Spa & Business Policies
- Service Level Pricing
- Appointment Scheduling Policy
- Group / Event / Wedding Booking Policy
- Cancellation Policy
- Enforcement of Cancellation Policy
- Service Guarantee
- Confirmation Calls, SMS, Email and App Reminders
- Payment and Billing
- Returns and Exchanges
- Standard Shipping
- Express Shipping
- Shipping and Handling Charges
- Contact Bella Lei
PRIVACY POLICY
INFORMATION WE MAY COLLECT
Depending upon how you interact with Bella Lei, we may collect the following types of information:
- Contact Information: Name, email address, telephone number, mailing address, and similar contact information.
- Account Information: Login credentials, customer profile information, preferences, saved providers, appointment preferences, and information associated with your Bella Lei account.
- Appointment and Service Information: Appointment dates and times, services booked, preferred providers, appointment history, cancellations, service notes, preferences, and other information necessary to provide salon and spa services.
- Transaction Information: Products and services purchased, gift certificate information, transaction amounts, discounts, refunds, and payment-related records.
- Payment Information: Payment card information may be processed by Bella Lei’s payment and booking providers. Bella Lei may receive information regarding the status of a payment or a tokenized reference to a stored payment method rather than complete payment card information.
- Communications: Information you provide when contacting Bella Lei, submitting a contact form, communicating with guest services, responding to surveys, or communicating with us through email, telephone, SMS, or the mobile application.
- Device and Technical Information: Device type, operating system, application version, IP address, device identifiers, crash information, diagnostic information, and similar technical information that may be generated when using our website or mobile application.
- App Usage Information: Information regarding how features of the Bella Lei mobile application are accessed or used, which may be collected to maintain, secure, troubleshoot, and improve the application.
- Notification Information: If you enable push notifications, the application or our service providers may process a device notification token so that appointment reminders, service information, promotions, or other permitted communications can be delivered to your device.
- Marketing Preferences: Your preferences regarding promotional email, SMS communications, push notifications, and similar communications.
HOW WE COLLECT INFORMATION
We may collect information:
- Directly from you when you create or update an account.
- When you schedule, change, or cancel an appointment.
- When you purchase a product, service, membership, package, or gift certificate.
- When you use the Bella Lei website or mobile application.
- When you communicate with Bella Lei or one of our team members.
- Automatically through technologies used by our website, mobile application, hosting providers, analytics providers, or other service providers.
- From third-party platforms that provide scheduling, payment processing, communications, application hosting, analytics, or similar services on Bella Lei’s behalf.
HOW WE USE YOUR INFORMATION
Bella Lei may use information collected through our website, mobile application, locations, and related services to:
- Create and maintain your Bella Lei customer account.
- Schedule, manage, modify, and confirm appointments.
- Provide salon, spa, boutique, and related services.
- Process transactions, payments, refunds, gift certificates, and purchases.
- Maintain customer service and appointment history.
- Communicate important information regarding appointments or transactions.
- Send appointment confirmations and reminders by email, SMS, telephone, or push notification.
- Send marketing communications, promotions, special offers, or Bella Lei news when permitted by law and according to your communication preferences.
- Provide customer support and respond to questions or requests.
- Operate, maintain, troubleshoot, secure, and improve the Bella Lei website and mobile application.
- Detect fraud, misuse, security threats, or unauthorized activity.
- Comply with applicable legal, regulatory, tax, accounting, or recordkeeping requirements.
HOW WE MAY SHARE INFORMATION
Bella Lei does not sell personal information in exchange for monetary payment. We may share information when reasonably necessary to operate our business and provide requested services.
Information may be provided to:
- Booking and Scheduling Providers that operate systems used to schedule and manage Bella Lei appointments.
- Payment Processors that securely process credit cards and other payment methods.
- Technology Providers that assist with application hosting, website hosting, database services, security, analytics, troubleshooting, and technical support.
- Communication Providers that facilitate email, SMS, appointment reminders, or push notifications.
- Bella Lei Employees and Authorized Service Providers when information is required to provide or manage your requested services.
- Professional Advisors including accountants, attorneys, insurers, auditors, and similar advisors when reasonably necessary.
- Governmental or Legal Authorities when disclosure is required by law, subpoena, court order, regulatory requirement, or reasonably necessary to protect Bella Lei, our customers, our staff, or others.
Third-party service providers process information according to their own privacy practices and contractual obligations. We encourage customers to review the privacy policies of services they interact with directly.
MOBILE APPLICATION PRIVACY
The Bella Lei Salon Spa mobile application is designed to provide convenient access to Bella Lei services, including appointment scheduling and management, customer account features, service information, promotions, communications, and other features that may be added from time to time.
The application may communicate with Bella Lei’s booking, customer management, payment, communications, analytics, and technology service providers in order to provide these functions.
The application does not access sensitive device functionality such as your camera, microphone, photographs, contacts, precise location, or other protected device information unless such access is required for a specific feature and permission is requested from you through your device operating system.
If optional device permissions are requested, you may decline those permissions or subsequently modify them through your Apple iOS or Android device settings. Some optional application features may not function if the corresponding permission is disabled.
PUSH NOTIFICATIONS
If you choose to permit push notifications, Bella Lei may use them to provide appointment reminders, scheduling information, important account notices, promotions, new service announcements, or other Bella Lei communications.
You may disable push notifications at any time through the notification settings on your Apple iOS or Android device.
EMAIL AND SMS COMMUNICATIONS
Bella Lei may send transactional communications concerning appointments, purchases, account activity, and customer service matters. Where permitted, Bella Lei may also send promotional email or SMS messages.
Promotional email communications may be discontinued by using the unsubscribe instructions contained in the message. Promotional SMS communications may be discontinued using the opt-out instructions included in the message. Discontinuing promotional messages does not necessarily prevent Bella Lei from sending transactional or appointment-related communications necessary to provide services you request.
DATA SECURITY
Bella Lei uses reasonable administrative, technical, and physical safeguards intended to protect personal information from unauthorized access, misuse, alteration, loss, or disclosure.
Payment card transactions are processed using payment systems designed to comply with applicable payment card industry security standards. Bella Lei does not intentionally store complete payment card numbers within the Bella Lei mobile application.
No electronic transmission or data storage system can be guaranteed to be completely secure. Customers should protect their passwords and devices and notify Bella Lei if they believe their account has been accessed without authorization.
DATA RETENTION
Bella Lei retains personal information for as long as reasonably necessary to provide services, maintain customer and transaction records, comply with financial and legal obligations, resolve disputes, enforce agreements, prevent fraud, and support legitimate business operations.
When information is no longer reasonably required, it may be deleted, anonymized, or securely disposed of, subject to applicable legal and operational retention requirements.
ACCOUNT AND DATA DELETION
Customers may request deletion of their Bella Lei mobile application account and associated personal information.
Where account creation is available within the Bella Lei mobile application, an account deletion option will be provided within the application or through an account-management feature accessible from the application.
Customers may also request account and personal data deletion by contacting Bella Lei through the Contact Us form on our website, by contacting our Cedarburg location at 262-375-5500, or through any dedicated account-deletion webpage made available by Bella Lei.
When a valid deletion request is received, Bella Lei will delete or de-identify personal information associated with the account except information we are required or reasonably permitted to retain for purposes such as transaction records, tax or accounting requirements, fraud prevention, dispute resolution, legal compliance, or enforcement of Bella Lei agreements.
Deleting the Bella Lei mobile application from your device does not automatically delete your Bella Lei customer account or associated information.
YOUR PRIVACY CHOICES
Subject to applicable law, you may request to review, correct, update, or delete certain personal information associated with your Bella Lei account.
You may also manage certain preferences directly through the Bella Lei mobile application, through your device settings, or by contacting Bella Lei.
CHILDREN’S PRIVACY
The Bella Lei mobile application and website are intended for a general audience and are not directed toward children under the age of 13. Bella Lei does not knowingly use the application to solicit personal information directly from children under 13.
If we become aware that personal information has been collected directly from a child under 13 without appropriate authorization, we will take reasonable steps to delete the information as required by applicable law.
THIRD-PARTY LINKS AND SERVICES
Our website or mobile application may contain links to third-party websites, payment services, booking services, social media platforms, or other services that Bella Lei does not control.
Bella Lei is not responsible for the privacy or security practices of those third parties. Your interaction with a third-party service is governed by that service’s applicable terms and privacy policy.
CHANGES TO THIS PRIVACY POLICY
Bella Lei may update this Privacy Policy periodically to reflect changes in our services, mobile application functionality, business practices, technology, or legal requirements.
When material changes are made, the “Last Updated” date at the top of this policy will be revised. Continued use of Bella Lei’s website, mobile application, or services following an update constitutes acknowledgment of the revised policy to the extent permitted by applicable law.
PRIVACY QUESTIONS AND CONTACT INFORMATION
Questions, concerns, requests to access or correct information, or requests regarding account or personal data deletion may be directed to:
Bella Lei Salon Spa
W62N562 Washington Avenue
Cedarburg, WI 53012
Phone: 262-375-5500
You may also contact Bella Lei through the Contact Us form available on our website.
SALON, SPA & BUSINESS POLICIES
SERVICE LEVEL PRICING
The “starting at” prices listed on this website are generally based on a Level One beauty professional. Service pricing varies by staff member based on experience, education, specialties, demand, and other factors.
Stylists joining Bella Lei directly from beauty school are mentored by experienced Bella Lei team members for a minimum period determined by Bella Lei. Once their mentor determines they are prepared to independently provide services, the stylist may begin providing services at Level One pricing.
Pricing can vary considerably among Bella Lei service-provider levels. We encourage you to schedule a complimentary consultation so we can better understand your goals, expectations, and desired budget before beginning a service.
BELLA LEI APPOINTMENT SCHEDULING POLICY
To guarantee an appointment time, Bella Lei requires a valid credit card or other approved payment method to be securely maintained through our PCI-compliant booking or payment system.
When a payment card is added or verified, the payment provider may perform a temporary authorization to verify that the account information is valid. An authorization is not necessarily an actual charge and generally disappears according to the policies of the financial institution issuing the card.
Please review the Bella Lei Cancellation Policy and Enforcement of Cancellation Policy below for additional information.
GROUP / EVENT / WEDDING BOOKING POLICY
For groups of three or more individuals, please contact reception at the desired Bella Lei location to arrange the booking.
Because we prioritize existing Bella Lei guests who regularly visit our locations, Bella Lei may limit wedding-party or group reservations when the principal party has not been a consistent Bella Lei customer for at least one year. Please contact the desired location to discuss availability and specific group requirements.
BELLA LEI CANCELLATION POLICY
Your appointment is very important to our Bella Lei professionals and the appointment time is reserved specifically for you. We understand that schedule changes are sometimes necessary; therefore, we respectfully request a minimum of 24 hours’ notice when cancelling or rescheduling an appointment.
ENFORCEMENT OF CANCELLATION POLICY
When an appointment is cancelled without sufficient notice or a guest does not arrive, Bella Lei may be unable to fill that appointment and another guest may lose the opportunity to receive services.
Bella Lei provides appointment confirmations and reminders through methods that may include email, SMS, telephone, and mobile-app notifications. These reminders are provided as a courtesy, and customers remain responsible for remembering their scheduled appointments.
Our standard enforcement policy for no-shows and last-minute cancellations is:
- First Occurrence: A charge equal to 50% of the reserved service amount.
- Second and Subsequent Occurrences: A charge equal to 100% of the reserved service amount may be assessed for a last-minute cancellation or no-show.
Exceptions may be made by Bella Lei management when circumstances reasonably warrant.
Appointment times represent reserved working time for our service providers. Cancellation charges help compensate service professionals for time that was reserved but could not reasonably be filled.
SERVICE GUARANTEE
Bella Lei Salon Spa prides itself on exceptional service and quality customer care. Our goal is to exceed the expectations of every guest who visits a Bella Lei location. If you are not satisfied with a service, we want the opportunity to address your concern.
- If you are dissatisfied with a completed service, please speak with the Guest Services Manager at the location or contact the location and request to speak with a manager.
- Please contact us within three days of the original service so we can promptly discuss the circumstances with the parties involved.
- For hair services, we may require you to return to Bella Lei within three days so an experienced member of our team can personally evaluate the service or concern.
- We will work diligently and in good faith to reach an appropriate resolution.
- If Bella Lei approves a service refund or adjustment, it may be provided as a Bella Lei store credit usable at participating Bella Lei locations. Gratuities are not refundable because they are compensation provided directly to the service professional.
- If your concern requires additional attention, you may contact Bella Lei management through our Cedarburg location or through the Contact Us form on our website. Please indicate that your request relates to a customer-service concern so it can be appropriately directed.
CONFIRMATION CALLS, SMS, EMAIL AND APP REMINDERS
As a courtesy, Bella Lei may send appointment confirmations and reminders by telephone, email, SMS, or mobile-app push notification. We generally attempt to provide a reminder at least one business day before an appointment when the applicable communication information and permissions are available.
Because electronic communications can occasionally be delayed, blocked, or undeliverable, customers remain responsible for remembering their appointment dates and times regardless of whether a reminder is received.
PAYMENT AND BILLING
Bella Lei may accept Visa, MasterCard, Discover, American Express, PayPal for eligible online transactions, and other payment methods offered through our website, mobile application, or participating Bella Lei locations.
Available payment methods may vary depending on location, service, transaction type, or purchasing platform.
RETURNS AND EXCHANGES
Unused merchandise may generally be returned within 15 days of purchase. Approved refunds will be issued to the original form of payment for the amount originally paid, subject to applicable Bella Lei policies and legal requirements.
Merchandise determined to be defective may be exchanged within 60 days. After that period, an applicable manufacturer’s warranty may apply.
Gift certificates have no cash value except where otherwise required by law. A gift certificate may generally be returned by the original purchaser within 10 days of purchase. Approved refunds will be made to the original form of payment for the amount paid, excluding applicable shipping and handling charges.
A gift certificate issued for a specific service may generally be applied toward other eligible Bella Lei services based upon the monetary value originally associated with the certificate.
Bella Lei does not pay return shipping costs unless otherwise required by law or specifically approved by Bella Lei.
Send eligible return or exchange requests, together with applicable purchase information, to:
Bella Lei Salon Spa & Boutique
W62N562 Washington Avenue
Cedarburg, WI 53012
Phone: 262-375-5500
STANDARD SHIPPING
Bella Lei Salon Spa ships eligible merchandise to addresses within the United States. Deliveries are generally made Monday through Friday, excluding applicable holidays.
Standard orders generally arrive within 7-10 business days following successful payment authorization, although delivery times are estimates and cannot be guaranteed. Shipping carriers may include FedEx, UPS, the United States Postal Service, or another carrier selected by Bella Lei.
EXPRESS SHIPPING
Eligible express orders received before 12:00 noon Central Time may be shipped the same business day, subject to payment verification, inventory availability, carrier availability, holidays, and other operational considerations.
Express delivery may not be available to Alaska, Hawaii, United States Territories, P.O. Boxes, or other destinations excluded by the applicable shipping carrier.
SHIPPING AND HANDLING CHARGES
| Standard Shipping | FREE |
| Express Shipping | $4.95 |
| 3-Day Select | Add $10.00 to Standard Shipping |
| 2-Day Air | Add $12.00 to Standard Shipping |
| Next Day | Add $16.00 to Standard Shipping |
Shipping charges, delivery methods, and availability are subject to change and will be displayed at checkout when applicable.
CONTACT BELLA LEI
Questions regarding these policies, the Bella Lei Salon Spa mobile application, privacy practices, account deletion, or customer service may be directed to:
Bella Lei Salon Spa
W62N562 Washington Avenue
Cedarburg, WI 53012
Phone: 262-375-5500
You may also contact Bella Lei through the Contact Us form available on our website.