Salon Policies

Booking & Appointments

We invite you to reserve your appointment in advance to ensure availability. While walk-ins are welcome subject to stylist availability, booking ahead guarantees your preferred time with the team member of your choice.

Service Level Pricing

The prices listed on this website are based on a level-one beauty staff member. Service pricing varies slightly for each staff member (level one through five) based on experience, education, specialties, popularity, and more. Stylists who join us from beauty school are mentored by our veteran staff for a minimum of six months; when their mentor determines they are ready, the stylist begins at a level-one price. Pricing can vary considerably across our level-one through level-five staff (up to 40%). Please schedule a complimentary consultation so we can work with you to determine your goals and the budget you would like to maintain.

Cancellation Policy

Your appointment is very important to our Bella Lei staff. It is reserved especially for you. We understand that schedule adjustments are sometimes necessary; therefore, we respectfully request at least a 24-hour notice for any cancellation.

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time — and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed a minimum of 24 hours in advance because we know how easy it is to forget an appointment booked during a previous visit.

Enforcement of Cancellation Policy

Our enforcement policy for no-shows or last-minute cancellations is as follows:

• First Occurrence: A stern (but polite) warning with notice, plus a $20 inconvenience fee paid directly to the staff member.
• Second Occurrence: A charge equal to 50% of the reserved service amount.
• Third Occurrence: Future appointments will require a credit card on file, and last-minute cancellations or no-shows will result in a 100% charge of the reserved service amount.

Exceptions: Weekend services (Friday and Saturday) are in high demand. Any no-show (no cancellation call within 24 hours) will incur a 50% service fee on the first occurrence, and a 100% fee if the same client no-shows again within 12 months.

Service Guarantee

Bella Lei Salon Spa prides itself on exceptional services and quality customer care. It is our goal to exceed the expectations of every customer who visits a Bella Lei location, though occasionally — not often — we fall short of that goal. If you are not satisfied with a service, we want to make it right. Please notify the guest services manager or call the location and request to speak with any manager on duty within 3 days of your initial service, so we can discuss the matter while memories are still fresh. For hair services, we will need you to come in within 3 days of the original service so a veteran member of our staff can evaluate the service or outstanding issue. We will work diligently and in good faith to reach a resolution and meet our goal of exceeding your expectations. In the event a refund is approved, it will be provided in the form of a store credit usable at any Bella Lei location. Gratuity is not refunded, as it is a remuneration shared directly with one of our staff members.

Product Return Policy

Unused items may be returned within 60 days. Refunds will be issued in the original form of payment for the price paid. Any defective merchandise will be exchanged for another item within 15 days; otherwise, the manufacturer's warranty applies. Gift certificates have no cash value and may only be returned by the original buyer within 10 days of purchase.